Frequently asked questions

How do I find Ten When Beauty Products?

Ten When Beauty Products are available online at www.tenwhenbeauty.com

Where is my order?

Once your order has shipped you will be notified via email. That email will also contain a USPS tracking number.

Can I return or exchange an item?

All of our products are non-refundable and cannot be exchanged. Here at TenWhen Beauty we exercise all healty safety precautions.

Do you ship internationally?

TenWhen Beauty currently ships in the United States and US Territories; including Puerto Rico and the Virgin Islands.

How do I change or cancel my order?

Once an order is placed, it cannot be changed or canceled.

I received the wrong product, can I return it?

If you received the incorrect item, please contact us immediately at info@tenwhenbeauty.com. We will work on rectifying the issue as quickly as possible.

My item arrived damaged, what should I do?

If your item arrived damaged, please email us immediately with a picture of what was received. We will work on rectifying the issue as quickly as possible.

What forms of payment can I use?

We accept all major credit cards, Visa, Master Card and American Express. You can also pay utilizing your paypal account.